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How To Buy Goods From The Ole Smoky General Store: |
It's easy! You can purchase any of the items from the general store using your computer or by contacting us through one of the following methods:
On-Line:
Simply click on the item numbers. Then check out when you're ready. Our on-line order form makes it easy. Following the directions on screen. If you do not wish to send your credit card number over the web server, you may fill out the order on-line and send us your card number through e-mail or over the phone.
Phone:
Give one of our storekeepers a call and we'll be glad to take your order over the phone. Our phone numbers are: (865) 494-9409 or toll free (800) 453-8788.
Mail:
You can send us your order by mail. Use our order form. Our mailing address is: Ole Smoky General Store, Inc. 259 Yacht Club Lane, Andersonville TN 37705
Fax:
Our fax line is always open. Fill out our order form and fax it to us at: (503) 212-8689
E-Mail Orders:
We can also accept orders directly to our e-mail account ruleb@tds.net
We recommend that you send credit card account numbers in two parts, in two separate messages. This greatly reduces the risk of account number interception over the internet.
Our Money-Back Guarantee:
Note: If merchandise is damaged when received, it is the receivers responsibility to notify the shipper immediately, then notify Ole Smoky General Store.The Ole Smoky storekeepers know the value of being able lay your hands and eyes on certain merchandise before you buy it. We know that shopping from catalogs and the internet can feel like buying a pig in a poke. (That's a country expression for buying something sight unseen.)
We would like for you to shop with complete confidence! To help you with this we offer our money-back guarantee on all of our merchandise. If you buy anything from our general store and are not satisfied, simply return it for a full refund. At Ole Smoky we're firm believers in the saying "If you are happy with our products, tell everyone; if you are not happy, tell us!"
Payment Options:
We accept the following major credit cards: Discover, Master Card, Visa, and Discover. Please note that all merchandise must be prepaid before we can ship. A credit card payment or check is required; we cannot accept CODs. Checks must clear before we can ship, so the quickest way to receive your merchandise is by credit card payment.
Shipping and Handling Costs:
Most of our shipping is done by US Mail or UPS, depending on which is better for your order.
The handling and shipping charges computed by our on-line program are approximate. We will notify you before we complete your order if the shipping and handling amount is different from what your on-line total shows.
- If merchandise is damaged when received, it is the receivers responsibility to notify the shipper immediately, then notify Ole Smoky General Store.
If your merchandise is going to be shipped out of the United States, please contact one of our storekeepers (by e-mail or phone) and we will figure your shipping and handling charges.
Some of our large items (Grandfather clocks) are shipped by freight. Our storekeepers are happy to figure and discuss the shipping arrangements and costs with you.
Minimum Order:
We ask that all orders be a minimum of $20.00.
Ham and Bacon Prices:
Our country-cured hams and bacon are sold by the pound. The prices listed on our web site are approximate. Your order may end up being a few dollars more or less than what is listed as the final cost is determined by the actual weight of the product you receive.
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